Privacy Policy — Out of Phase

Information We Collect

We only collect personal information that is necessary to provide our services. Depending on how you contact us or use our services, this may include:

Your name.
Email address.
Telephone number.
Billing information where required.
Details about your instrument and the repair work requested.
Any information you choose to provide when contacting us.

We do not intentionally collect technical information about visitors to our website beyond what is necessary for the website to function. If you contact us through the website or by email, we will only collect the information that you choose to provide.

How We Use Your Information

We use your personal information to:

Respond to enquiries.
Arrange and carry out repair services.
Communicate with you about your repair.
Issue quotations and invoices.
Process payments.
Maintain business records.
Meet our legal and regulatory obligations.
Protect our business against fraud or misuse.

We will only use your information where we have a lawful basis to do so under UK data protection law.

Legal Basis for Processing

Depending on the circumstances, we process your personal information because:

It is necessary to perform a contract with you.
It is necessary to comply with our legal obligations.
It is necessary for our legitimate interests in operating and improving our business, provided those interests do not override your rights.
You have given your consent where consent is required.

Sharing Your Information

We do not sell or rent your personal information.

We may share your information where necessary with:

Payment providers.
Professional advisers such as accountants or legal advisers.
IT or website service providers who help us operate our business.
Government authorities or regulators where required by law.

Any third parties who process information on our behalf are expected to keep it secure and use it only for the purposes for which it was provided.

Data Retention

We keep personal information only for as long as reasonably necessary to provide our services, comply with legal obligations, resolve disputes, and maintain appropriate business records.

When information is no longer required, it will be securely deleted or destroyed.

Cookies

Out of Phase website does not use cookies or collect analytics about visitors to our website. Our web hosting provider may process limited technical information, such as IP addresses, as part of providing and securing its hosting service. Out of Phase does not access or use this information for visitor tracking.

Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

While no method of storing or transmitting data can be guaranteed to be completely secure, we take appropriate steps to safeguard the information we hold.

Your Rights

Under UK data protection law, you may have the right to:

Request access to your personal information.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information where applicable.
Request restriction of processing in certain circumstances.
Object to certain processing activities.
Request the transfer of your information where applicable.
Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the contact details on this page.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated "Last Modified" date.

Contact

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Email: info@outofphase.cc